| Ordering
How will I know if my order was submitted?
Are my tickets guaranteed?
Is my credit card charged immediately?
Can I still order without using a credit card?
Why do I need to supply the 3-digit code on my
credit card?
How do I find the 3-digit code on my credit card?
Shipping & Delivery
When will I receive my tickets?
What if my tickets are not “in-hand”?
I should have received free shipping*. The confirmation
e-mail I received shows that I paid for shipping – why?
Why is the signature required for delivery?
How do I waive the delivery signature requirement?
Tickets
Are my tickets genuine?
Will I be able to use my tickets, even if another
person’s name is printed on them?
Can I send tickets as a gift or buy a gift certificate?
Pricing
Why did the prices on the tickets I wanted
change between yesterday and today?
Why is the price printed on my ticket lower than
what I paid?
Why do tickets in the same location show different
prices as listed on the website?
Sales Policy
What is your policy on returns or exchanges?
What if my event is rescheduled?
What if my event is cancelled?
What do I do if I received the wrong tickets?
If I lose my tickets, can they be reprinted?
About EveryTicket.com
Is EveryTicket.com affiliated with organizations
of the tickets it sells?
What is a ticket broker?
How do you obtain tickets?
ORDERING
How will I know if my order was submitted?
You will receive an email confirmation from us within ten minutes.
Be sure to include an accurate email and a reliable phone number
on your order form so we can contact you if necessary.
Are my tickets guaranteed?
Your credit card will not be charged until we guarantee your tickets.
After you submit your order, an associate will verify that we have
the exact tickets in stock. For some events, tickets may be in such
high demand at once that they are sold too quickly before the website
can be updated.
If the tickets you selected online are no longer available, an
associate will do one of the following:
- Automatically ship you upgraded seats at no extra charge.
- Contact you with options for similar or alternate seating selections.
Is my credit card charged
immediately?
Yes. After your order is submitted, one of our trained associates
reviews the information for completeness and accuracy. The associate
verifies the availability of the exact tickets requested. If necessary,
the associate will contact you to clarify any discrepancies or offer
alternate seating. The credit card is then processed and your tickets
are guaranteed. If applicable, the shipping charge is deducted from
the total before the card is charged.
Can I still order without
using a credit card?
Yes. You may pay by money order, Western Union and Paypal.
Personal checks are accepted on a case by case basis. Arrangements
can be made over the phone to have a check sent to our office via
Priority Overnight delivery.
Helpful Links: Payment
Methods
Why do I need to supply
the 3-digit code on my credit card?
The 3-digit code is a security measure to protect our clients. To
prevent fraudulent credit card use, we ask that you provide the
code as proof that you have the actual card in your possession.
How do I find the CVC/CCV
code on my credit card?
This code is printed directly on the credit card:
Visa/Mastercard/Discover 3-digit code:
American Express 4-digit code:
SHIPPING & DELIVERY
When will I receive my tickets?
Once you have submitted your order, please allow 1-2 days for processing.
Once processing is completed, shipments are sent out in late afternoon
of the next business day.
Orders for tickets purchased 1-3 days prior to the event date receive
expedited processing and are shipped faster to allow for delivery
in time for the event.
For tickets that are purchased one month or more prior to the event
date, tickets may not yet be “in-hand” or available
for shipment. In these cases, although the box office has not yet
released the actual tickets, they are reserved and guaranteed to
clients paid in full.
Helpful Links: Delivery
Timeframes
What if my tickets are not
“in-hand”?
This means that the actual paper tickets have not yet been printed
and released from the box office. It is not uncommon for a box office
to wait as long as 1-2 weeks prior to the event date before releasing
pre-paid paper tickets.
If you are paid in full, the tickets you ordered are guaranteed
and reserved for you. We generally can provide you with an approximate
date that we expect to receive tickets from the box office.
Once we receive these tickets in our office, they are shipped immediately.
All tickets are guaranteed to be shipped within adequate time prior
to the event date.
I should have received
free shipping*. The confirmation e-mail I received shows that I
paid for shipping – why?
When your order is submitted for processing, we deduct the shipping
cost. Although the automated email confirmation does list the regular
shipping charge, the amount actually charged to your credit card
will reflect free shipping.
*Current Internet promotion is free 2-4 day FedEx shipping on orders
over $299. Standard and Priority Overnight FedEx shipping receive
$10 off.
Why is the signature required
for delivery?
FedEx requires a signature at the time of delivery. To protect you
from lost or stolen tickets, we cannot authorize delivery without
a signature, and FedEx cannot leave a package unattended at your
home.
Many clients deliver to their office, where a receptionist or mail
room area can sign for the package. Delivery to a trusted neighbor
or friend is another viable option.
Although we do not recommend it, you may choose to waive the delivery
signature requirement.
How do I waive the delivery
signature requirement?
You may arrange for delivery without signature by contacting FedEx
directly at 1-800-GO-FEDEX. Provide the FedEx representative with
your tracking number and inform them that you choose to waive the
signature requirement. FedEx will then leave the package at your
address (usually on the porch, front door, etc.)
Please be advised that choosing this option is a risk at your own
expense. Once FedEx records a package delivered with a waived signature,
we have no further recourse if the package happens to be stolen,
blown away by the wind, or delivered to a wrong address.
EveryTicket.com is not authorized to waive the signature on your
behalf. You must contact FedEx personally and arrange for the waiver.
TICKETS
Are my tickets genuine?
EveryTicket.com guarantees every ticket sold by us to be genuine
and authentic.
Will I be able to use
my tickets, even if another person’s name is printed on them?
Tickets are printed by the box office, often with the name of the
original purchaser (i.e. season ticket-holder’s name). The
name printed on the ticket has no bearing on the ticket’s
validity for entrance – you will be able to enter the venue
even if your name differs.
Can I send tickets as
a gift or buy a gift certificate?
Yes. Please visit Gift Services for details and instructions.
PRICING
Why did the prices on
the tickets I wanted change between yesterday and today?
Due to the dynamic market, market value of tickets may change from
day to day depending on demand. Prices are guaranteed when tickets
are paid in full.
Why is the price printed
on my ticket lower than what I paid?
At EveryTicket.com, we strive to keep our prices competitive with
the market. In some cases, we may have purchased certain tickets
at very high prices, which is why the price you see on our listings
may also seem high. Keep in mind that the market determines prices;
if supply is greater than the demand, ticket prices rise. Likewise,
if demand is low, the price extended to you may be less than what
is printed on the actual ticket or even what we paid to obtain them.
Much like you may “shop around” for airline tickets
or hotel rates for the best prices, people often “shop around”
for the best prices on event tickets. Understandably, many first-time
buyers from ticket brokers are surprised to see a lower price printed
on the ticket than what they paid.
However, most people are not aware that their ticket may have passed
through several hands before they received it. For example, Joe
bought 2 concert tickets for $200, at face value. He then sold them
to his co-worker, Mary, for $260. Mary realized she could no longer
attend the concert and sold the tickets to her neighbor David for
$300, and so on and so forth. Therefore, the total dollar profit
is actually distributed among several entities. In other words,
our company paid a price higher than the price shown on the ticket
in order to make it available to our clients.
Common reasons why your tickets cost more (high market value):
- Prime seat location
- Weekend events
- Popular visiting teams
- Championship games
- Opening nights
- Legends returning to the stage
- Rivalries
- ““Hot” shows of the season
Any combination of these factors will raise the price even further,
as demand will be greater.
Helpful Links: What is a ticket broker?
Buying from a box office
Why do tickets in the same location
show different prices as listed on the website?
As a general rule, higher quality seating is usually higher priced.
However, in some cases, you may see the same tickets listed on the
site at different prices (for example, one set of General Admission
tickets cost $50 each, and another set of General Admission tickets
cost $40 each.)
This simply means that we obtained these two sets from two different
sources. One source was $10 more expensive than the other. Since
the EveryTicket.com website lists our entire available inventory,
we list both sets of tickets and pass the savings of the lower priced
tickets on to potential customers.
SALES POLICY
What is your policy on returns or
exchanges?
All sales are final. There are no refunds, exchanges or cancellations.
What if my event is rescheduled?
If your event is postponed or rescheduled – do not throw away
your tickets! Your tickets are valid and will be honored for the
new date of the event, as announced by the promoter. There are no
refunds, exchanges, or cancellations for rescheduled events.
What if my event is cancelled?
If your event is officially cancelled (as announced by the performer,
promoter, and/or venue,) and has not been postponed or rescheduled,
you will be issued a store credit. The customer account will be
issued a credit of the total amount originally charged, less shipping
and handling fees. To receive store credit, the following terms
must be met:
- Unused tickets must be returned, in original condition, to
our office via FedEx or UPS shipping within five (5) business
days after the expiration of the event date or five (5) business
days after the announcement of cancellation – whichever
occurs earlier.
- Store credit is good for six (6) months from the cancelled
event date towards any future purchase with EveryTicket.com.
What do I do if I received
the wrong tickets?
If you receive tickets that were not as ordered, the following steps
must be taken for amendment of your order. Failure to complete any
of these steps in the timeframes stated will result in forfeiture
of further recourse on your behalf.
- Notify us within 72 hours of receiving incorrect tickets.
- Ship tickets via Overnight FedEx delivery to our office as
instructed by an associate at the expense of EveryTicket.com.
- As soon as the tickets arrive at our office, arrangements will
be made to ensure that your original order is fulfilled correctly.
Helpful links: What
to do when your tickets arrive
If I lose my tickets,
can they be reprinted?
No. Once tickets are in your possession, they cannot be replaced.
Please treat your tickets as if they were cash – lost or stolen
tickets cannot be reprinted, reissued or refunded.
ABOUT EVERYTICKET.COM
Is EveryTicket.com affiliated
with organizations of the tickets it sells?
No. EveryTicket.com is a privately owned personal service ticket
package company specializing in procuring premium seating,
which in most case is at a cost higher than printed on the ticket.
EveryTicket.com is not affiliated with any venue, sports team, Ticketmaster,
or theater.
What is a ticket broker?
It is sometimes difficult to purchase good seats when they go on
sale to the public. Many have become frustrated with unsuccessful
attempts on the phone or dealing with the long lines of fans trying
to get the best seats. Many fans don't even know that the tickets
have gone on sale until it is too late.
It is for these reasons that the need for ticket brokers has grown.
Ticket brokers buy and sell tickets on the open market.
Ticket Brokers can offer:
- Personalized service
- You can choose your seat location
- You can see on a map where your seat will be
- First 10 rows are usually available
- Delivery to your home or office
- No more waiting in line just to be disappointed
- Major credit cards are accepted
- Nationwide availability
- Tickets to "sold out" shows are still available
Much like the stock market influences stock brokers, the ticket
market influences the buying and selling prices for ticket brokers.
Better seats can be more expensive to obtain, and when the supply
of tickets is high the prices will decline. For some events prices
can change constantly.
It is always a good idea to buy from a company that you can trust.
With EveryTicket.com, your seats are guaranteed to be valid and
our goal is to provide you with impeccable service.
Buying from
a box office
Some tickets can be purchased directly through the venue box office
or contracted ticketing agents.
This is generally the least expensive way to purchase tickets.
Tickets are usually sold at face value plus a ticketing service
charge. These are the prices that are usually printed directly
on the tickets. Most accept cash only at the walk up agents.
The promoter generally issues a press release to inform the public
when the tickets are going on sale. At that time you can try calling
on the phone or going to a local outlet to buy them. Sometimes
a lottery system is used to determine your position in line for
purchasing tickets if it is a popular event. Generally all of
the tickets are released at one time and the best seats are sold
first. Many of the most popular events are sold out in a matter
of minutes. Other events will not sell out and tickets will remain
on sale until they are all sold. For many of the events it is
considered luck if you get good seats or whether you can purchase
tickets at all.
How do you obtain tickets?
EveryTicket.com utilizes several trusted sources in securing tickets
for our clients. The majority are purchased from season ticket holders,
wholesalers, and from the general public. After receiving a ticket
request from a client, we search for the best seating by appealing
to these sources.
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