| Please review these terms and conditions
thoroughly before submitting your order with EveryTicket.com. Should
you have any questions regarding these items, please do not hesitate
to contact us at 1.800.928.7328 or seats@everyticket.com. We will
be happy to address any questions or concerns you may have. Sales
Policy
All sales are final. There are no refunds, exchanges or cancellations.
Pricing
Prices on this site reflect the cost of obtaining premium seating.
Prices listed on this site are higher than prices printed
on actual tickets. Prices are not guaranteed until paid
in full. We are not responsible for typographical errors on the
site.
Ticket Replacements
Tickets should be treated as cash – lost or stolen tickets
cannot be reprinted, reissued or refunded.
Rescheduled Events
If your event is postponed or rescheduled – do not throw away
your tickets! Your tickets are valid and will be honored for the
new date of the event, as announced by the promoter. There are no
refunds, exchanges, or cancellations for rescheduled events.
Cancelled Events
If your event is officially cancelled (as announced by the performer,
promoter, and/or venue,) and has not been postponed or rescheduled,
you will have two options. (1) The customer account will be refunded
the face value of the tickets. (2) The customer account will be
issued a store credit of the total amount originally charged, less
shipping and handling fees. To receive a refund or a store credit,
the following terms must be met:
- Unused tickets must be returned, in original condition, to
our office via FedEx or UPS shipping within five (5) business
days after the expiration of the event date or five (5)business
days after the announcement of cancellation – whichever
occurs earlier.
- Store credit is good for six (6) months from the cancelled
event date towards any future purchase with EveryTicket.com.
Incorrect Orders
If you receive tickets that were not as ordered, the following steps
must be taken for amendment of your order. Failure to complete any
of these steps in the timeframes stated will result in forfeiture
of further recourse on your behalf.
- Notify us within 72 hours of receiving incorrect tickets.
- Ship tickets via Overnight FedEx delivery to our office as
instructed by an associate at the expense of EveryTicket.com.
- As soon as the tickets arrive at our office, arrangements will
be made to ensure that your original order is fulfilled correctly.
Credit Card Charges
Your credit card will not be charged until we guarantee your tickets.
After you submit your order, an associate will verify that we have
the exact tickets in stock. For some events, tickets may be in such
high demand at once that they are sold too quickly before the website
can be updated.
If the tickets you selected online are no longer available, an
associate will do one of the following:
- Automatically ship you upgraded seats at no extra charge.
- Contact you with options for similar or alternate seating selections.
After your order is submitted, one of our trained associates reviews
the information for completeness and accuracy. The associate verifies
the availability of the exact tickets requested. If necessary, the
associate will contact you to clarify any discrepancies or offer
alternate seating. The credit card is then processed and your tickets
are guaranteed. If applicable, the shipping charge is deducted from
the total before the card is charged.
Shipping
All tickets are sent via FedEx and for your protection must be signed
by you or your agent upon receipt. In the event a package is returned
to our office for non-delivery, you will be charged a shipping fee
of $17.90 to have the package re-sent via FedEx.
Once you have submitted your order, please allow 1-2 days for processing.
Once processing is completed, shipments are sent out in late afternoon
of the next business day.
Orders for tickets purchased 1-3 days prior to the event date receive
expedited processing and are shipped faster to allow for delivery
in time for the event.
For tickets that are purchased one month or more prior to the event
date, tickets may not yet be “in-hand” or available
for shipment. In these cases, although the box office has not yet
released the actual tickets, they are reserved and guaranteed to
clients paid in full.
If you are paid in full, the tickets you ordered are guaranteed
and reserved for you. We generally can provide you with an approximate
date that we expect to receive tickets from the box office. Once
we receive these tickets in our office, they are shipped immediately.
All tickets are guaranteed to be shipped within adequate time prior
to the event date.
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